3k - Refund & Cancellation Policy

Last updated: (19/11/2025)1. IntroductionThis Refund & Cancellation Policy outlines how 3K Liverpool manages refunds and cancellations for all prize draws.For support, contact: [email protected]Business Address:
3kLiverpool
Level One, Basecamp Liverpool
49 Jamaica Street
Liverpool
L1 0AH.2. Entry Refund EligibilityRefunds will only be issued under the following circumstances:The promoter cancels the draw permanently.An accidental purchase is reported within 24 hours.The entrant has used a non-Liverpool postcode, as entries are restricted to Liverpool residents.All other entries are non-refundable..3. Refund ProcessRefunds are processed using the original payment method via Stripe.Refunds may take up to 5–7 business days to appear in your account.The promoter is not responsible for delays caused by Stripe, banks, or other third-party processors..4. Draw CancellationIf the promoter permanently cancels a draw, all participants will receive a full refund.Participants will be notified by email from [email protected]
.Any tickets purchased before cancellation will not be valid for any future draw..5. Minimum Ticket Requirement & DelaysEach draw requires 3,000 tickets to activate the prize.If the minimum ticket requirement is not met by the scheduled draw date, the draw will be delayed until the target is reached.No refund will be issued solely due to a delay. All entries remain valid for the rescheduled draw..6. Fraudulent or Misused EntriesEntries made using false, misleading, or inaccurate information — including providing a non-Liverpool postcode — may be cancelled and refunded.The promoter may request proof of Liverpool address before cancelling any entry to confirm eligibility. Failure to provide proof when requested will result in cancellation of the entry.Tickets suspected of misuse or fraud may be voided or refunded at the promoter’s discretion.The promoter reserves the right to refuse entries that breach the Terms & Conditions..7. ContactFor all refund or cancellation enquiries, email:
[email protected].8. AcceptanceBy purchasing a ticket, you agree to this Refund & Cancellation Policy and understand the rules regarding refunds, delays, cancellations, and eligibility requirements..

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